My friend Ellen ordered something online and has been having some issues with it.

I've gotten used to buying something electronically and having it available immediately. It's the defacto way to get small pieces of software these days, tools that do this or that. Last night, I desperately needed a tool from officerecovery.com that would recover a dead powerpoint document for a client. I purchased it online and it shunted me to a site called digibuy.com to do the purchase, which I did. Fullfillment was supposed to come through an email. It's been about 12 hours and no email.

Am I being too hypersensitive? Expectations too high? I mean, their site did say "within 5 or 10 minutes, 24 X7", but is this too much to expect, even these days? [Lumpy Gravy]

I don't think it is too much to expect. They seem to go out of their way to say that you will get the download information rapidly after ordering. Now, knowing the net, it's common sense that it's not always going to work, but since they indicate it will you should make a fuss.