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January 20, 2005

Phone Support Hell

Today I was calling my cell phone company to make a payment since I realized I'd spaced on paying that one online. Upon calling I discovered that they now have a voice driven menu system. So, first I had to say "I'd like to make a payment", then say every little bit of information that was needed. First, saying this with any kind of cough is difficult, took me two tries for my credit card number. Second, it was slow.

I could have been done with the phone call in about 1/3rd of the time if I hadn't had to say it all. It's a heck of a lot easier to key in all that stuff. The sad thing is that I bet this will become the norm because it is 'cool'.

Posted by snooze at January 20, 2005 06:08 PM

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