December 30, 2002

How Customer Service SHOULD Be

Last night I finally got around to putting away my replacement K.O.R. DVDs. When I got to the 6th case I discovered that I was missing disc 6. I looked around, making sure I hadn't dropped it or anything and came to the conclusion that I never actually got it.

This morning I woke up and fired an email off to Animeigo saying 'Help! What do I do?' In under 30 minutes I got back an email apologizing and saying they'd send out a new one today. Now that's how customer service should be all the time.

Posted by snooze at December 30, 2002 09:58 AM


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