o I'd joined up with audible.com a while back, over a year and a half ago. And I'd used them for quite a while. But then I got OS X and they don't support it at all, so I decided to cancel my account there. Here's the email I just got back (that has my request to cancel).
Hello Gregory,
Thanks for your message about canceling your AudibleListener membership. I have cancelled your plan, but if you'd take just a moment to communicate with me, I would really appreciate it. Audible is a young company that has become completely dedicated to making its customers happy. We usually do make tens of thousands of people happy every day and we retain most of our members, so we really feel the loss of even one customer.
If you would take a moment to tell me why you want to cancel, I would really appreciate it. Did you have any technical issues or pricing issues?
Please feel free to email me directly at
with your comments and give me a time when it would be convenient to call you back. Customer Service Email Info:
Username: (censored)
First Name: Gregory
Last Name: Blake
Email: (censored)
Phone Number: (censored)Problem Category: Account Information
Memo:
Please cancel my account.
I am on a mac running OS X and currently there is no support for this platform and it doesn't make sense for me to keep paying for something I can't use.
Thank you
gregory blake
I just love form letters, especially ones that don't make sense. I'm not sure how they can misunderstand my technical issues. Their product doesn't work with my OS. And I like how they ask me to email them, but then don't provide their email address. Come on folks. At least if you are going to send out form letters be complete about it.
I'm tempted to just reply to the letter saying, "sure, call me. I'll tell you the same thing I did in my original request. It doesn't work on my computer so I don't want it anymore."
